Trouble signing in?

The quickest fixes, in the order people need them.

I forgot my password

Use “Forgot your password?” on the sign-in screen. We'll email a reset link that works for 30 minutes.

I never set a password

Use “Email me a link” on the sign-in screen and we'll email you a one-time sign-in link instead.

The email never arrived

Check spam and promotions folders, and make sure you're using the address your invite was sent to. Links can be requested 3 times every 15 minutes.

My two-factor code doesn't work

Codes change every 30 seconds, so type the newest one. Check your phone's clock is set automatically. Lost your phone? Use one of your recovery codes.

It says my invite expired

Invites last 72 hours. Ask your workspace owner or manager to send a new one from Settings, then Team.

I was signed out unexpectedly

For security, shared devices sign out after 12 hours and any device signs out after a period of inactivity. Sign in again to continue.